Tesla under investigation for Model S touchscreen failures

Photo by Amelia Holowaty Krales / The Verge

The National Highway Traffic Safety Administration (NHTSA) has launched an investigation into touchscreen failures on older Tesla Model S vehicles, after receiving 11 complaints in the last 13 months about the issue.

The problem is with the 8GB eMMC NAND flash memory chip in the NVIDIA Tegra 3 processor that Tesla used in the 2012 to 2015 versions of the Model S vehicles. That chip was prone to wearing out, as Motherboard first reported last October, which could cause the “loss of audible and visual features provided by the touchscreen, such as infotainment, navigation, and web browsing,” according to the NHTSA. The agency also points out that this chip failure would make it impossible to use the backup camera view.

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