Twitter appoints “grievance officer” to comply with India’s new rules



Twitter has hired a grievance officer in India | Illustration by Alex Castro / The Verge

Twitter has appointed two new executives in India in an attempt to comply with the country’s new information technology laws, a company lawyer told the Delhi High court at a Friday hearing. First reported by Bloomberg, one of the new executives is a chief compliance officer who will also serve as grievance officer, and the other is a nodal officer, both required by the country’s Intermediary Guidelines and Digital Media Ethics Code which took effect in May.

Twitter made the appointments a week after the Indian government found the social media platform’s efforts to comply with the new rules were insufficient. Under the rules, social media companies are required to remove content within 36 hours of receiving a legal order. The country…

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