Since getting their new PS5 consoles, lots of users have been seeing a CE-108255-1 error code pop up. What does it mean, and what can you do to fix it?
Sadly, it seems that not even Sony support is entirely sure what error code CE-108255-1 means. It seems to be a generic error that people are receiving for a variety of reasons, but ultimately it’s stopping people from playing their games.
When it pops up, you’ll see a message that simply says “something went wrong with this game or app”. It’s a very vague message which could mean any number of things.
Some people have reported that Sony support says it’s a hardware problem, and their console unit is faulty, which is alarming. But don’t panic just yet – a reddit user has reported a fix, which some people seem to have had success with.
If you see error code CE-108255-1 on your PS5, try turning off your PS5’s internet connection. To do this, go to your system settings, accessed via your home screen. From there, navigate to ‘internet settings’, and you’ll find the option to turn your internet off.
With the internet off, try loading the game that previously gave you the error message. According to reddit user djkail, once the game has loaded to its menu screen, you can press the PS button on your controller to once again access your system settings. Turn the internet back on, and you should be able to connect and play as usual.
However, this workaround hasn’t worked for everyone – but the fact it’s working for some people suggests to us that error code CE-108255-1 may not be a hardware issue at all. Hopefully it’s a launch bug that Sony will iron out soon, but if you’re experiencing the issue in the meantime, give this workaround a try.